• For Clients:
  Start by clearly outlining the issue through TaskHives’ secure messaging system. Provide specific examples of where the tasker’s work did not meet expectations, referencing agreed-upon requirements, milestones, or deadlines. Request revisions or clarifications and set a reasonable timeline for updates. Stay professional and concise in your communication.
• For Taskers:
  If a client raises concerns about your work, respond promptly and professionally. Address their feedback with clear explanations or revisions where necessary. Ensure you provide context for your decisions or share evidence (e.g., drafts or activity logs) that demonstrates your efforts to meet the agreed requirements. Always maintain a solution-oriented approach.

Clear, respectful, and timely communication is often enough to resolve disagreements without further escalation.

If direct communication does not resolve the issue, TaskHives provides a formal dispute escalation process. Here’s how to proceed:

• Initiate the Dispute:
  Navigate to the task details page and click on “Report a Dispute.” Fill out the dispute form with a detailed explanation of the problem, specifying what was agreed upon and where expectations were not met.
• Provide Supporting Documentation:
  Attach relevant evidence, including:
  • The original task description and agreed-upon terms.
  • Milestone agreements or changes.
  • Communication logs showing attempts to resolve the issue.
  • Deliverables or screenshots of work completed.
• Engage in Mediation:
  TaskHives assigns a mediator to review the case and facilitate dialogue between the parties. Both sides may be asked to provide additional evidence or clarifications. The mediator works to identify common ground and encourage an amicable resolution.

By escalating disputes only when necessary and providing clear documentation, you ensure the process remains efficient and fair.

The strength of your evidence plays a key role in the dispute resolution process. Ensure you gather and present the following:

• For Clients:
  • The task description and any updates or additional requirements communicated to the tasker.
  • Screenshots of communication where expectations were set or concerns raised.
  • Specific examples of issues with the deliverables, such as unmet quality standards, incomplete work, or missed deadlines.
• For Taskers:
  • Proof of work completed, including drafts, final deliverables, or progress logs.
  • Screenshots of messages that confirm client approval of your approach or deliverables.
  • Activity logs, particularly for hourly tasks, showing the time and effort you invested in the task.

Providing organized and relevant evidence ensures that TaskHives can fairly assess the situation and make an informed decision.

TaskHives follows a structured dispute resolution process to ensure impartiality and fairness:

• Mediation Phase:
  • The mediator reviews all submitted evidence, including communication logs, deliverables, and task details.
  • Both parties may be contacted for additional clarifications or to provide missing evidence.
  • The mediator facilitates discussions between the client and tasker, aiming to find a mutually acceptable solution. At this stage, many disputes are resolved without further escalation.
• Decision Phase:
  • If mediation fails, the mediator makes a final decision based on the evidence provided.
  • Funds held in escrow are then distributed according to the decision. For example, taskers receive payment if they’ve met the agreed terms, or clients receive refunds for incomplete or unsatisfactory work.
• Outcome Notification:
  Both parties are notified of the resolution and receive a detailed explanation of the decision. TaskHives ensures transparency and fairness throughout the process.

The structured approach minimizes bias and ensures that both parties have a chance to present their case fully.

Preventing disputes starts with clear communication, proper planning, and professional behavior. Here are actionable steps for both clients and taskers:

• For Clients:
  • Write clear and detailed task descriptions with specific requirements, deadlines, and milestones.
  • Communicate promptly and provide constructive feedback during the task.
  • Use milestones for larger projects to ensure incremental progress and satisfaction at each stage.
• For Taskers:
  • Ensure you fully understand the task requirements before starting the work.
  • Regularly update clients on progress and seek clarifications if instructions are unclear.
  • Deliver work that aligns with the agreed terms, ensuring quality and timeliness.

Proactive communication, mutual respect, and setting clear expectations significantly reduce the likelihood of disputes, creating a smoother experience for both clients and taskers.